MGMT 303 Week 8 Exam

1. (TCO 1) All of the following are physical resources except (Points : 7)

2. (TCO 2) In Florida, a vacationer could choose from over 200 timeshare resorts. In Vermont, the choice is limited to 15. A resort in Vermont has (Points : 7)

3. (TCO 3) All of the following issues stem from how employees treat the organization except (Points : 7)

4. (TCO 4) When 12 original countries joined together, with the primary goal of reasserting the region's economic position against the United States and Japan, the _____ was formed. (Points : 7)

5. (TCO 5) _____ planning is the process by which managers identify alternative courses of action that the organization might follow if various conditions arise.(Points : 7)

6. (TCO 6) The overall purpose of a business plan is to (Points : 7)

7. (TCO 7) A regional manufacturing operation has the following divisions: manufacturing, finance, human resources, marketing, and shipping/receiving. This is an example of _____ departmentalization. (Points : 7)

8. (TCO 8) The _____ requires payment of overtime to employees who work more than 40 hours per week.(Points : 7)

9. (TCO 9) The communication process is (Points : 7)

10. (TCO 10) Income statements, balance sheets, and audits are examples of the control of (Points : 7)

Page 2

1. (TCO 2) An organization’s external environment includes the task and the general environments. Compare and contrast any two components that make up the general environment.(Points : 10)

2. (TCO 3) You are the CEO of a factory that manufactures furniture. Explain briefly why your company needs to be socially responsible. Briefly comment on any two areas of social responsibility. (Points : 10)

3. (TCO 7) Briefly describe the matrix structure of organization design. What are the advantages and disadvantages of this design? (Points : 10)

4. (TCO 8) Briefly explain the purpose of any three selection methods that are utilized in the human resource process.(Points : 10)

5. (TCO 9) Distinguish between individual barriers and organizational barriers to communication. Explain two examples of each beside those referenced in the textbook.(Points : 10)

6. (TCO 10) What is the purpose of organizational control? Why is it important? (Points : 10)

7. (TCO 1) Briefly describe any five of the 10 managerial roles described by Henry Mintzberg

Page 3

1. (TCO 2) Organizations have both an internal and an external environment. Describe the general environment and give at least one specific example of each dimension, other than the examples given in the text and in the lectures.(Points : 20)

2. (TCO 8) You are a manager of a Consulting firm with 25 employees under your supervision. Employee Motivation appears to be slipping, as well as employee performance. Employees seem to have a negative attitude about their work, which has led to some turnover of employees and an increase in absenteeism. You have been asked to provide upper management with recommendations of how to improve motivation of the employees. Please create a motivation plan and list the main motivational theories you are applying in this plan. You should come up with a minimum of three ideas on how to improve motivation.(Points : 20)

3. (TCO 9) You are the plant manager at Acme Plastics. You are running two shifts, a day shift and an evening shift. Before the day shift leaves each day, the workers must get an adequate supply of raw materials from the warehouse for the evening shift to use. On several occasions, they have failed to do so. By the time the evening shift gets to work, the warehouse is locked up, and it takes about 3 hours to get someone out to unlock it and get the production line rolling again. The two shift supervisors are at each other's throats, and you have to do something to correct the situation. What is the basic problem causing this conflict? What could you do to solve it?(Points : 20)

4. (TCO 10) Our text defines the four functions of a management as planning, organizing, leading and controlling. Briefly put, the plan states the desired outcome or goal and the process for achieving it. Control is the regulation of organizational activities and processes in such a way as to facilitate goal attainment. Assume that you are a manager of a business. State the type of business you are managing (it can be any business you choose). Give two examples of controls that you would implement in the business and how they could facilitate goal attainment.(Points : 20)